GLAMOUR MD POLICIES

Our Culture

Glamour MD Medical Clinic's policies have been set out to allow us to better serve our patients, to enable ease of flow, and to ensure both physician's and patient's valuable times are respected. We thank you in advance for your cooperation and understanding.  Our physicians and staff are kind, compassionate, approachable, and down-to-earth. We strive to maintain an inviting, warm environment at the clinic on a daily basis.

 

Our aspiration is that our patients, in return, act in a kind, courteous, and respectful manner to all clinic staff. We do not permit any verbal abuse on the telephone or in person. 

 

Thank you, in advance, for your cooperation. 

"We must all take responsibility for the energy we bring

into the space".

Arrival at the Clinic

Please arrive at least 10 minutes prior to your scheduled appointment start time. This time allows you to fill out any appropriate forms, have the nurse complete any required vitals (for example blood pressure), and change clothing if necessary. Existing patients please ensure to let us know ASAP if any of your contact details have changed.

 

* Please bring your Ontario Health Care Card to all visits *

Wait Times

Our clinic team always endeavors to keep on schedule.

 

We value your time and patience however we are a medical clinic and medical emergencies do occur that are beyond our control. Your understanding is always appreciated. 

Waiting Room Etiquette

We welcome all patients to our clinic and want you to feel comfortable while you are waiting to be seen.

• Please be respectful of other peoples space.

• Please refrain from laying across the furniture so that other patients are able to be seated.

• Please kindly turn off the sound on your electronic devices.

• Please kindly keep your belongings with you.

Updated Personal Information

Please provide our clinic staff an update regarding any changes related to your contact information including address, phone number, email address and emergency contact information.

Confidentiality

We protect your personal health information with great care. If a third party such as family, insurance companies or lawyers require your medical information, you will be asked to provide written authorization for the release of any of your relevant medical records. 

Prescription Refills

We strongly encourage all patients to book an (in person/virtual) appointment for prescription refills. This allows the physician to ensure that it is appropriate and required for your continued medical care.

 

If a request is made for a refill on the telephone (without an appointment) this will incur a $10 fee. This fee will need to be paid upfront and does not include narcotics, benzodiazepines or ANY triplicate prescriptions. This refill is simply to bridge you to your next scheduled clinic appointment.

You can alternatively ask the pharmacy to send a prescription renewal request or you can send your doctor a non-urgent message through our secure online Patient Portal.


Please kindly allow ample time and pre-book your appointment in clinic.

No-show and Same Day Cancellation

We understand that, on occasion, unforeseen circumstances can occur.  However, if a patient does cancel on the day of their appointment or does not show up for a scheduled appointment, the patient will be charged $100.

 

Patients must provide at least 24 hours advanced notice and it must be done via the telephone.

 

A bill will be sent to the patients address with the expectation that the bill is paid prior to any subsequent appointments. This policy is in place out of respect to the physician's time lost not providing care to another patient. We thank you for your understanding. 

Lateness

As courtesy to other patients, if you arrive late, your appointment will be shortened to the remainder of the original scheduled appointment. If you are more than 10 minutes late, you may be asked to reschedule.

A physician may still choose to accommodate you if they are able, but this is decided on a case-by-case basis. 

Pricing & Promotions

Promotional pricing/discounts cannot be stacked under any circumstances on the same service/product. 

 

Rescheduling services may result in discounts/promotional pricing being lost.

Service Refunds

Glamour MD does not offer monetary refunds on services rendered. If you are unsatisfied with your service, please let us know immediately or contact us within 7 days of your service.

Product Returns​

 

Product refunds will only be given for defective or damaged products. Used products are non-refundable and will only be exchanged for salon credit or another product pending management approval.

Privacy & Safety

We collect aggregate information web site traffic; for example, what pages consumers access or visit. This statistical information we collect is used for internal review and to improve the content of our web site. It is not shared with any other organizations for commercial purposes. We do not set any cookies. We do not partner with or have special relationships with any ad server companies.

If you supply us with your postal address or email address, you will only receive the information for which you provided us your postal address or email address.

Please let us know of any questions or concerns via email at dr.rob@glamourmd.com.

Thank you for visiting Glamour MD!

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments